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Geosafe Refund Policy

Effective Date:June 26,2019 Vehilce Tracking

This Refund Policy forms part of, and must be read together with, GeoSafe’s Return Policy available at: https://geosafepro.com/Return-Policy . By placing an order with GeoSafe Technologies Private Limited (“GeoSafe”, “we”, “our”, “us”), you agree to the terms below.

1. Scope

1. This Refund Policy applies to eligible refunds for online purchases made through GeoSafe’s official website and/or authorized online platforms, subject to the eligibility conditions in the Return Policy.

2. Software solutions, digital services, and subscriptions are non-refundable, including any activation, license, SaaS, recharge, or usage-based charges, unless explicitly agreed in writing by GeoSafe.

2. Refund Eligibility

Refunds are considered only after all the following are satisfied:

1. The return request is raised within the timelines and on the grounds permitted under the Return Policy (e.g., manufacturing defect, wrong product dispatch, or transit damage reported within 24 hours with evidence).

2. GeoSafe issues Return Authorization and the product is shipped back as per the Return Policy.

3. GeoSafe receives the product and completes inspection and verification of the claim.

3. Non-Refundable Cases

Refunds will not be provided for:

  • Change of mind / buyer’s remorse.
  • Products that have been installed, used, activated, tampered, or altered.
  • Returns without original packaging, accessories, or invoice.
  • Damage due to misuse, improper installation, or mishandling by the customer.
  • Software, digital services, subscriptions, and license/recharge amounts (non-refundable).

4. Refund Amount and Deductions

  • If approved, the refund generally covers the net product value paid (as per invoice).
  • Shipping/handling charges are non-refundable, unless the return is due to a verified defect or incorrect dispatch attributable to GeoSafe.

GeoSafe may deduct amounts for:

  • Missing accessories/components,
  • Damage not attributable to manufacturing/transit,
  • Non-compliance with return packaging/condition requirements.

Taxes (including GST) will be handled as per the invoice and applicable statutory requirements.

5. Refund Mode (Same or Alternate Payment Route)

1. Preferred/default mode: Refunds are ordinarily processed to the original payment method used for the order (same payment route).

2. Alternate mode (as per convenience): Where the original payment route is not available/feasible or upon customer request, GeoSafe may process the refund via an alternate route, such as:

  • UPI, or
  • Bank transfer / Netbanking (NEFT/IMPS/RTGS)

3. For alternate refunds, the customer must provide accurate details (e.g., UPI ID, account holder name, bank name, account number, IFSC). GeoSafe may request verification to prevent fraud and ensure correct payout.

No cash refunds are provided.

6. Refund Processing Timeline

1. Approved refunds are processed within 10–15 business days from the date of refund approval after inspection.

2. After GeoSafe initiates the refund, additional time may be taken by banks/payment gateways to reflect the credit in your account.

7. Refund Status and Support

To check refund status or to raise a refund-related query, contact:

8. Policy Updates

GeoSafe reserves the right to modify or update this Refund Policy at any time without prior notice. The revised policy will be effective from the date it is published on the website.